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The Burlington Housing Authority’s Response to COVID-19


While our offices are currently closed to the public, staff are available by phone and email during regular business hours: Monday through Friday, 8:00am to 4:30pm. There is a new drop box available on the back side of our office at 65 Main Street in Burlington. Walk around the building on South Champlain Street to the back door. 

We are doing everything we can to support those we serve and maintain our mission of providing low-income, vulnerable members of our community access to safe, affordable housing and retention support services. On March 29, 2020, the BHA Board of Commissioners adopted a resolution having as its goal "to minimize the spread of the COVID-19 infection by protecting staff and residents and minimizing and limiting the spread of the infection in our buildings."


For Residents

  • Please do not have visitors come in and out of the building unless you consider them part of your household and/or you deem that there is an essential need for their visit.
  • Stay at least six feet away from other people and wear a cloth face covering when leaving your home. If you need a cloth mask, please contact your property manager.
  • We understand the importance of having access to exercise rooms, resident computers and others services, but we have determined that the risk currently outweighs the benefits and have temporarily closed all community spaces and playgrounds. We are asking residents to practice “social distancing,” and not to gather in common areas, hallways or entryways.
  • Our Building Operations team is completing essential work orders only; non-emergency work-order requests are being put on hold. Please continue to use our 24/7 emergency maintenance line (802)-658-1750 if you have a maintenance issue that needs immediate attention. Click here for examples of emergency work orders.
  • If there is a maintenance emergency requiring a staff person to enter an apartment, staff are required to ask you the four COVID-19 screening questions, and follow safety protocols. It will be critical for you and your household to work with staff in such an event, and follow their direction on the safety protocols.
  • If you are sick, follow the CDC guidelines which include staying inside your home: People who are mildly ill with COVID-19 are able to recover at home. Do not leave, except to get medical care. Do not visit public areas of the building. Have and use a face mask if other people are around you

If you have any concerns related to COVID-19 or would like to learn more about available resources, please call (802) 540-3290.


For Section 8 Program Participants

We recognize that many people have experienced a loss or decrease in income and are eager to report those changes. If you are able to download and complete an Interim Recertification Application, you can by mail or deliver to the drop box located at the back side of our 65 Main Street office. If you need us to mail you a copy, please call 864-0538 x206.

We are working to resume regular inspections, but the move process will take longer than usual. We appreciate your patience as we implement new inspection practices to keep everyone healthy and safe. Please reach out to your rental assistance specialist with specific questions.


For Section 8 Landlords

We continue to process monthly Housing Assistance Payments (HAP) in a timely manner.

Annual/biennial inspections are still on hold at this time. We’re completing initial inspections on a case-by-case basis with a preference of inspecting vacant units. We appreciate your patience as we implement new practices to keep everyone healthy and safe.

If you had a tenant that was supposed to be moving out (voluntarily or through an eviction) but will be delayed due to the COVID-19 outbreak, we may be able to continue payment. Please call or email to discuss.


Helpful Resources

This web page will be updated whenever we have new information or resources to share (last updated on June 2, 2020).

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