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Chief Operating Officer (COO)

Burlington Housing Authority (BHA) is seeking an innovative, strategic, visionary in our Chief Operating Officer (COO) to continue the revolutionary impact this organization has had in improving our community by providing very affordable, safe, stable housing to our most vulnerable residents. The COO is part of the senior leadership team and works closely with the Executive Director in developing and meeting broad organizational goals and providing high level organization-wide strategic guidance.

The COO is directly responsible for overseeing cross organizational functions and resources, including technology, procurement/ purchasing, physical space, risk management, communications, and process improvement across the organization to ensure efficient and effective operations.

S/he creates and manages BHA’s data analytics function to support organization-wide, data-driven decision-making. This includes identifying and collecting data critical to BHA operations, and then designing and implementing processes for using the resulting information. The COO also develops, tracks and reports on key performance indicators across BHA’s strategic priority areas, as a way to identify challenges and opportunities for process improvements; verify compliance with federal, state and local regulations; and implement/oversee quality assurance efforts.

This position also leads the efforts to increase BHA’s supply of affordable housing units to address unmet housing needs of the community’s most vulnerable residents. This includes analyzing current and future housing requirements compared to current housing stock; seeking out and evaluating financially viable property acquisitions or developments to meet those needs; and securing necessary funding, in collaboration with the CFO.

Candidates must have a Bachelor’s degree in Management, Public, or Business Administration, Real Estate, or related field. Finance and/or Accounting background preferred. Eight to ten years of progressively responsible administrative or management experience, with five year in the field of public housing field is desired. The ideal candidate will be skilled in leadership and decision-making, strategic planning, process improvement, financial and cost/benefit analysis, budgeting, and resource allocation, data analytics, and program analysis and issues resolution. S/he should have knowledge of HUD, Federal, State, and local policies. In addition, the candidate should be proficient with oral and written communications, including experience with social media and public relations.

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